Refund and Returns Policy – SAH Healthcare
At SAH Healthcare, we are committed to providing high-quality medical and healthcare products. To ensure customer satisfaction, we have established a clear Refund and Returns Policy. Please read the terms carefully before making a purchase.
1. Eligibility for Returns
Returns are accepted only in case of manufacturing defects, wrong product delivered, or product damage during transit.
Products must be unused, unopened, and in original packaging.
Certain items such as sterile medical devices, consumables, or customized orders are non-returnable due to safety and hygiene reasons.
2. Timeframe for Returns
Customers must raise a return request within 7 days of receiving the order.
After 7 days, we will not be able to process any return or exchange.
3. Refund Policy
Refunds are processed only after inspection and approval of returned products.
Refunds will be initiated to the original payment method within 7–10 business days after return approval.
In case of bulk orders or special pricing, refunds will be subject to management approval.
4. Replacement / Exchange
If eligible, customers may choose a replacement product instead of a refund.
Exchange is possible only for products of equal or higher value (with price difference payable).
5. Shipping Costs
Return shipping charges will be borne by the customer, unless the product is defective or wrongly delivered.
For defective/wrong deliveries, SAH Healthcare will bear the return shipping costs.
6. How to Initiate a Return
Email us at support@sahhealthcare.in or call +91 7683068978 with your Order ID and reason for return.
Our support team will guide you through the process.
7. Exceptions
Products without original packaging, invoice, or those that appear used/tampered will not be accepted.
Items purchased during clearance sale / discounted offers are non-returnable and non-refundable.
✅ Note: SAH Healthcare reserves the right to update or modify this policy at any time. Customers are requested to review the policy periodically.
For any queries or support, contact us:
📧 Email: support@sahhealthcare.in
📞 Phone: +91 7683068978
🌐 Website: www.sahhealthcare.in
